Job Performance, Goal Orientation, and Perceived Stress among Employees: Comparative Analysis

Abstract

               Stress is an inherent facet of life. It may be utilized effectively at times. However, if you are unable to control your stress and it continues, it may adversely affect your health, familial relationships, and professional life. Objectives can inherently induce tension. Failing to achieve your goals might exert pressure and induce feelings of distress. This study examines the perceived stress, goal orientation, and job performance of call centre personnel. This study was quantitative in nature. This research employed a correlational research strategy. Data was gathered from many call centers in the Lahore district. Data were collected from 261 people utilizing a purposive sampling method (77 men; 184 females). The age range of the sample was 20 to 30 years. The standardized research instruments were the demographic information sheet, the perceived stress scale, the goal orientation scale, and the work performance scale. The Pearson correlation was employed to assess the relationship between goal orientation, job performance, and reported stress. The influence of perceived stress and goal orientation on job performance was investigated by multiple regression analysis. The correlation matrix indicated a robust association among perceived stress, goal planning, and job performance.